Uptrue independently monitored two major government services during the week of 20 April 2026: EPFO (epfindia.gov.in) and Passport Seva (passportindia.gov.in). Passport Seva achieved 99.9% uptime with zero incidents, while EPFO recorded 98.1% uptime with 5 incidents totaling 45 minutes of downtime. Response times were comparable between both services, with marginal differences in performance metrics.
- Passport Seva maintained 99.9% uptime (zero incidents) versus EPFO's 98.1% uptime (5 incidents, 45 min downtime)
- EPFO experienced 5 separate incidents during the monitoring period; Passport Seva had no recorded downtime events
- Average response times were 3479ms (Passport Seva) and 3791ms (EPFO)—both within typical ranges for high-traffic public services
- Passport Seva's status page returned normal operational metrics; EPFO's status endpoint returned a rejection error
Uptime This Week
Passport Seva's 99.9% uptime significantly outperformed EPFO's 98.1% during this monitoring window. The 1.8 percentage point difference translates to EPFO experiencing approximately 26 additional minutes of unavailability per week. For government services managing citizen transactions, this reliability gap creates material impact on service accessibility.
Response Time
Both services exhibited slow average response times typical of high-traffic government portals. Passport Seva's 3479ms mean response time was 312ms faster than EPFO's 3791ms. Neither service achieved response times below 3 seconds, indicating potential infrastructure or network latency constraints affecting both platforms equally.
Incidents & Downtime
EPFO recorded 5 distinct incidents with cumulative downtime of 45 minutes over the seven-day period. Passport Seva recorded zero incidents and zero downtime events. The incident distribution suggests EPFO faces recurring stability challenges, while Passport Seva's monitoring data indicates consistent availability throughout the week.
Which Should You Choose?
For critical government service access requiring guaranteed availability, Passport Seva demonstrates superior reliability based on this week's data. EPFO remains functional for most use cases but should be considered secondary for time-sensitive transactions given its incident history. Both services would benefit from response time optimization to approach sub-3-second performance.
All uptime, response time, and incident data is collected by Uptrue's independent monitoring infrastructure. HTTP checks run every 5 minutes. An incident is recorded only after 2+ consecutive failed checks. Uptrue is not affiliated with any monitored service. For corrections: reports@uptrue.io