During the week of 13 April 2026, Uptrue monitored Claude (claude.ai) and Perplexity (perplexity.ai) across the AI Tools category. Both providers reported 0% uptime according to Uptrue's independent monitoring infrastructure, indicating widespread unavailability during the measurement period.
- Both Claude and Perplexity recorded 0% uptime for the week of 13 April 2026
- Neither provider experienced measurable incidents or downtime logs—suggesting monitoring gaps or complete service unavailability
- Response time data was unavailable for both providers during this period
- This represents a critical reliability event affecting two major AI service providers simultaneously
Uptime This Week
Claude and Perplexity both achieved 0% uptime during the monitoring period, indicating the services were unreachable or non-responsive to Uptrue's monitoring agents. This baseline represents complete unavailability rather than typical performance variation. The matching 0% figure across both providers warrants investigation into whether this reflects a shared infrastructure dependency, regional monitoring constraints, or simultaneous service disruptions.
Response Time
Response time data not available for this period.
Response time data was unavailable for both providers during this period. Without latency measurements, engineers cannot assess performance degradation or identify whether services were slow or completely offline.
Incidents & Downtime
Both providers reported zero incidents and zero minutes of downtime in their incident logs, creating a data discrepancy with the 0% uptime measurement. This suggests either that incident reporting systems did not capture the unavailability, or that the monitoring infrastructure encountered collection issues that prevented proper incident attribution.
Which Should You Choose?
The 0% uptime readings for both providers during this week indicate a measurement or service-wide event requiring direct investigation with provider support teams. For production use cases, establish redundancy across multiple AI service providers and maintain active monitoring separate from vendor-reported metrics. Contact Uptrue support to clarify whether this reflects true unavailability or monitoring infrastructure limitations.
All uptime, response time, and incident data is collected by Uptrue's independent monitoring infrastructure. HTTP checks run every 5 minutes. An incident is recorded only after 2+ consecutive failed checks. Uptrue is not affiliated with any monitored service. For corrections: reports@uptrue.io